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License shows old and wrong email address

Brian Yearwood
Brian Yearwood Posts: 15 ✭✭
edited December 2023 in Stream

In red below, the license still shows an old email address. This person is no longer part of our company and we want to replace the email address:

image (2).png

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Best Answer

  • Robbert Hink
    Robbert Hink Posts: 17 ✭
    Answer ✓

    The email address that is displayed there is the same person who completed the product registration, when Cribl Stream was first launched.

    Basically you’ll need to unregister Cribl Stream or redo product registration, which is not currently possible within the UI.

    The user performing the registration is the same person agreeing to the Terms of Service.

    To unregister Cribl, you'll need to:

    1. Stop all leader nodes of the cluster.
    2. Remove the `$CRIBL_HOME/local/cribl/auth/<id>.dat` file
    3. Restart the leader node
    4. Re-complete the terms of service, unless another license has already been added to Stream.

Answers

  • Robbert Hink
    Robbert Hink Posts: 17 ✭
    Answer ✓

    The email address that is displayed there is the same person who completed the product registration, when Cribl Stream was first launched.

    Basically you’ll need to unregister Cribl Stream or redo product registration, which is not currently possible within the UI.

    The user performing the registration is the same person agreeing to the Terms of Service.

    To unregister Cribl, you'll need to:

    1. Stop all leader nodes of the cluster.
    2. Remove the `$CRIBL_HOME/local/cribl/auth/<id>.dat` file
    3. Restart the leader node
    4. Re-complete the terms of service, unless another license has already been added to Stream.

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